Refund & Returns Policy

Returns & Exchanges

If you are not satisfied with your product, please contact us within 14 days of ordering your item to request a return or exchange. Please email info@offsaitstudio.com and include the following information:
 - Order number
- Name at the time of order
- Email address at the time of order
- Your request

To be eligible for a return or exchange, the product must be in the same condition that you received it, unworn, unused, and unwashed with all original tags and packaging. You will also need the receipt or proof of purchase.

offsait studio does not offer returns, refunds, or exchanges for items bought at pre-orderings, sales, or discounted prices.

You are responsible for shipping returns, all shipping costs for the return will be at the customer’s expense.

You may use any postal service at your own risk. offsait studio does not take responsibility for items damaged, or lost in return transit. Please make sure all return packages are sent with a trackable, insured service and items are well packaged.

Once we receive the product, you will be refunded within 7 business days to the original payment method. We will return the price stated on our website at the time of the purchase and we will not include the cost of the original postage. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

offsait studio reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

 

Faulty Items

If any product is damaged, defective or incorrect, you must contact us within 7 days from order. The photos of our products on our website are for guidance only - minor differences between the photograph and the received product do not count as defects.

If you have received a damaged, defective, or incorrect item please email info@offsaitstudio.com and include the following information:
- Order number
- Name at the time of order
- Email address at the time of order
- A photograph illustrating the damage

 

Canceling Orders

If you would like to check if it’s possible to cancel your order, please email info@offsaitstudio.com and include:
- Order number
- Name at the time of order
- Email address at the time of order
- Your request